I bought a Commuter 3.0 Laptop Bag in November 2015. Last week I noticed one of the buckles had broken. I contacted customer service and Mark replied to me within minutes.
I just bought one of the last vestiges of the previous year's "mini commuter". It's a terrific bag plain and simple. I never realized quality until I received my first (I'm now ordering a Zero messenger for toting my ipad) Rickshaw bag. The sturdiness of the materials, quality of the hardware and attention to detail have made me a new devotee. I have a Timbuk2 bag, which was great, but wasn't quite fitting the bill for my work needs. I work at a University and have ever changing items: books, notes, my Macbook Air and office supplies. They all fit nicely, including room for my lunch. The organizer section make finding your things a snap. The bag stand up on it's own which is a big plus when you're looking for something. The inside material is also a large bonus since it cleans in a snap. Thanks Rickshaw for showing me how quality makes a difference!
I bought the customized version of the Commuter bag and I am extremely impressed with the quality of construction, materials and the thoughtful design. The bag stands up on its own, which is very useful for packing and taking things out. The magnetic closure that can silence the velcro patches are brilliant and work very well. I have a Macbook Air that fits into the laptop pocket nicely along with a Kindle Fire reader. The front pockets are well thought out and fit my charging accessories and miscellanea nicely.
The materials used everywhere are very ruggged and high-quality. I bought the customized version with the X-Pac material in black and I like how understated and tasteful it looks. The strap is super-comfortable and the whole back just oozes quality. I have a Baileyworks messenger bag that I like a lot and consider to be the hallmark of rugged design with quality materials; the Commuter bag almost fully matches up to it - the only difference is the use of metal hardware in the Baileyworks bag that feels bombproof compared to the plastic ones in the Commuter bag. (NB. I work with injection-molded plastics fairly deeply and well understand that they are quality materials that can outperform and cost more than comparable metal parts. However, in this application, I think the Commuter bag can improve further by using metal hardware bits, IMHO).
I like the "worry-free" warranty and the simple statement of how the company stands behind its product. Also, major plus points for manufacturing it in San Francisco. The founder's video really impressed me - he seems to be a honest person who really cares about his products deeply.
I couldn't like this bag any better! Great job.
Overall this is a great bag being held back from being the ultimate bag by a few issues...
The bag looks great. not too heavy. Has a great strap with a nice adjustor. I really like the custom colors I selected. The magnets for keeping it closed are awesome!
The main storage area is well sized and holds its shape well, which is a big bonus as i tend to have a few file folders with papers that i don't want bent.
I also really like that it is free standing so i don't have to lean it against something all the time like i have to with other messenger bags.
Areas to improve...
The side pockets are so small that you can't use them for much of anything. I usually use the side pockets to hold my travel coffee mug, a mini umbrella, or a can of pop. I can barely squeeze an umbrella in and thats it. There is no give to the opening and it is very small, so i have no idea what you are supposed to use them for.
The back zipped area is great, but only has two larger pockets in the middle. On either side are 3 pen-sized pockets. I feel like there could have been more versatile storage options in here.
The main storage area doesn't have much in the way of storage pockets for smaller items. Becuase of this I purchased an extra utility pouch to store odds and ends in and keep that in the main pocket. In hindsight i should have bought two of these.
The 15" laptop sleeve is just the right size for my 15" MBPR, however it is almost too snug as i have to be very careful sliding it in when i have my USB mouse adapter plugged in. Even an extra quarter inch of width would make it much easier to slide things in and out of.... and I also didn't realize that a sleeve came with the bag so accidentally bought 2 of them.
Despite these gripes, this is still the nicest bag I've owned, and I'm a bit of a bag junkie. I really really really like it. If these improvements were added to the 2.2 version, I'd probably buy that too. : )
Great bag. Exceptionally well made. Worth the premium.
Finally purchased the bag in X-Pac Red. I just received it today and all I can say is WOW! Everyone should have one of these. It's perfect for someone on the go. I am petite 5'4" but the bag still looks good. Talk about QUALITY! Something that will last for MANY years! If you're looking for quality, you'll get it with Rickshaw Bagworks. I also purchased the pad folio in X-Pac Red and have been very happy with it. I did wait for the bag to go on sale but to be honest, I would have paid full price for it because now I see that it's worth the price. Like they say, "You get what you pay for" Thank You for such a great product -- Made in the USA!! YEAH!!! I will definitely be showing it off tomorrow at work!
I really like the design and quality of this, and other Rickshaw bags...this is my second purchase. What I don't like is that this is designed for MacBooks rather than laptops. 15" may be the most popular MacBook size, but the most popular laptop size is 15.6". Would it really have been that hard to make the sleeve big enough to fit that size?
It's a little sad, but that .6" will prevent me from recommending this bag to my friends or coworkers. Maybe I'll get lucky and find a someone, with a MacBook, that needs a new bag.
I have a custom-printed Commuter that was bought for me on Zazzle when I started my Masters over a year ago. While I rarely use it to carry my laptop, it sees a huge amount of use hauling textbooks and supplies all over campus, to and from work. It looks exactly like the day I opened the box. I can run across campus in the rain and never fear that my stuff will be soaked- having a bag I can really rely on has been a relief.
When you say this bag is an investment, you aren't kidding. I've never had a bag this sturdy. The size does encourage me to put too much into it, and the bag itself isn't light- but the shoulder strap pad and the easy-adjust strap help considerably (and I'm guilty of this with every bag I own, anyway). I am also in love with how it stands up on it's own, the hard sides making it easy to find and store whatever I need.
Thanks so much for an AMAZING product!
I love this bag. It's attractive and has lots of great features. I got it in black cordura with flannel edging, which looks cool and understated. I read lots of the reviews before buying and haven't found the drawbacks that some have mentioned. Yes, the positioning of the carry handle does mean the bag tilts a little but I didn't find that it knocked against the body too much. The little side pockets aren't that useful to me because I rarely carry things on the outside for security reasons, but they are big enough to slot in a folding umbrella. The size of the bag is perfect for me. Like others I love the magnetic closure, which even coped with the bag being stuffed with my gear.
The bag is really nice to use. I really like the way the top folds back so that you can access the main compartment with ease, made even easier by the bag being free-standing - an important feature for me. I like the fabric on the inside - easy to wipe down if your drink bottle leaks etc. The back and two front pockets are great for stashing lots of items that might get lost in the bottom of the main compartment; pen slots, key hooks and fobs - all very useful. I also like that the laptop sleeve is removable - I don't always need my laptop so without it I have much more storage space. My first use for the bag was for an overnight stay for work and I was able to carry a change of clothes, (my shirt fitted flat into the front stash pocket within the main compartment) wash bag, 3 toiletry bottles, 4 books for work, diary, phone charger and drink bottle. The bag is really light when empty so it didn't feel cumbersome when full.
Lastly, the service from Rickshaw was great. Although it would be nice to get the tracking information without asking for it, the bag had arrived even before the tracking information was available, which made me smile! Rickshaw had missed out a few of the peripheral items and when I brought it to their attention the items were very quickly dispatched and reached me in the UK within days. Great service!
Love the bag--looks outstanding, it's tough as nails, the various compartments are all a perfect size for me, and the fact that it's waterproof is awesome.
I'd give this 5 stars, but for two annoying features. Annoying feature 1: I HATE the strap--the quick adjust feature is cool in principle, but I never use it, so it just contributes extra weight; plus the pad is constantly slipping, and the pad isn't "sticky" and so slides off my jacket, AND the length adjustment slips too, so the bag is always hanging lower than I'd like. Annoying feature 2: There are mesh pockets on either end for an umbrella or water bottle, which is cool; but there's also a pocket sewn into the side of the bag UNDER the mesh pocket, so that when you try to slide your water bottle or umbrella into place, it invariably snags on the lip of this inner pocket, so you need to squeeze a finger in there to hold down the fabric of this inner pocket--makes what should be a simple maneuver much more complicated than it needs to be. I'd sew this annoying inner pocket shut, if it weren't so hard to get at.