Returns & Refunds

All of our products are available in a variety of non-custom "standard" colors, which are returnable for refund or exchange within 30-days of purchase, as long as the returned items are in perfectly fresh and unused condition. If the return is due to our error, we will provide a prepaid return label and the original shipping charge will be refunded; otherwise, shipping charges will be deducted from your refund. To return a non-custom product, please first send an email to us at returns@rickshawbags.com to alert us before returning the product.

Customized products cannot be returned or exchanged, for the simple reason that we cannot resell them in your unique combination of colors and fabrication options.
All sales are final on customized products.