Review for Golden Gate Bridge | Grocery Tote
Anna – Verified Buyer
This was a gift for a family member, so I haven't used it myself but did get to evaluate it a bit before wrapping it up.
Looks: The tote is beautiful, with a simple, clean design. The color is, of course, perfect for a SF-themed design.
Functionality/Construction: The bag is plenty roomy for use as a reusable shopping bag, farmers market tote, library book bag, etc. but not so big that it's hard to reach things or that it would get too heavy to carry. It's the perfect size. The handles are also the perfect length...long enough that it's very comfortable on your shoulder, but not so long that the bag drags the ground if you're hand-carrying it. The material is substantial and the stitching seems strong. I could see this bag lasting a long time.
Customer service/Experience: As this was to be shipped as a gift and there was no prompt to specify that during the ordering process, I emailed the company to request that a gift receipt be included. I got a very quick, courteous response assuring me that the CSS would put a note on the order that the included receipt should be a gift receipt (i.e. no price listed). The bag shipped faster than indicated (which I was very happy about) so it came while I was visiting the family member the bag was for. I was able to intercept the package in order to wrap it as a gift. Upon opening the package, I discovered a regular receipt rather than a gift receipt. The classy lady this was for never would have mentioned it though, and it's not a big enough deal to affect my enthusiasm for what I consider a fine U.S. (even manufacturing!) company. FYI to the company: It would be great, though, if there were a way to indicate during online ordering that the order was a gift and if one could be sure of gift receipt inclusion.
Overall, I was very happy with this Rickshaw product and with my buying experience.