Love the side pockets in this bag and the messenger bags. This was the feature that motivated me to order this bag. However, it has some critical shortcomings that will hopefully be fixed in the next version:
The top handle is off balance with the bag itself making it cumbersome to carry around that way.
When I ordered a shoulder strap I was not given a stablizing side strap (perhaps an oversight on their part).
The backpack shoulder straps are too short and generally uncomfortable. This was an issue I was concerned about when I first ordered the bag and it turned out the be the issue that caused me to send the bag bag.
JED GODSEY – Verified Buyer
Bag is of great quality, but frustrating in it's execution. It appears that no-on put much thought into where in the bag some one would place their things. In most cases it's very difficult to walk/bike/etc. and get what you want out of the bag without stopping. The most obvious case is the pen/card/document portion of the bag, which is on the body side of the bag when you are wearing it. if you want to quickly get a pen out, you have to literally stop and pull the bag away from you with to hands, then unzip the pocket, then get the pen... the placement also makes it impossible to sort through things while wearing the bag.
The zippered pockets in the front seem designed to get things lost. The velcro mechanisms on the two side pockets are really difficult to manipulate with one hand and without looking. One of them fits my phone fine, but the other is narrow and doesn't fit anything well. I'd like to put my keys there but the velcro is awkward and they would probably fall out anyway.
Things with no convenient place to put them:
unmentioned pros: strap construction makes it a great place to stick a sweatshirt/gym towel/whatever so that it doesn't stuffup your bag.
Stuart – Verified Buyer
I've gone through many bags over the years and this is the best one by far - a lightweight and efficient way to carry everything you need. The magnetic front flap is genius and makes for easy access when you don't really need to secure the bag.