I bought the customized version of the Commuter bag and I am extremely impressed with the quality of construction, materials and the thoughtful design. The bag stands up on its own, which is very useful for packing and taking things out. The magnetic closure that can silence the velcro patches are brilliant and work very well. I have a Macbook Air that fits into the laptop pocket nicely along with a Kindle Fire reader. The front pockets are well thought out and fit my charging accessories and miscellanea nicely.
The materials used everywhere are very ruggged and high-quality. I bought the customized version with the X-Pac material in black and I like how understated and tasteful it looks. The strap is super-comfortable and the whole back just oozes quality. I have a Baileyworks messenger bag that I like a lot and consider to be the hallmark of rugged design with quality materials; the Commuter bag almost fully matches up to it - the only difference is the use of metal hardware in the Baileyworks bag that feels bombproof compared to the plastic ones in the Commuter bag. (NB. I work with injection-molded plastics fairly deeply and well understand that they are quality materials that can outperform and cost more than comparable metal parts. However, in this application, I think the Commuter bag can improve further by using metal hardware bits, IMHO).
I like the "worry-free" warranty and the simple statement of how the company stands behind its product. Also, major plus points for manufacturing it in San Francisco. The founder's video really impressed me - he seems to be a honest person who really cares about his products deeply.
I couldn't like this bag any better! Great job.
Michael Tankersley – Verified Buyer
The bag was everyhing hoped for. Spacious and durable. Holds laptop safely.
James Wiley – Verified Buyer
The bag is too small for bigger users...would love to see you develop one that is 2-4 inches wider and 2inches higher (width is good)...also consider puting a zip pocket in the outside of the flap for easily accessed storage.
Elizabeth Ferriss – Verified Buyer
In general, I've been very happy with this bag. There is plenty of room for my needs, and it is comfortable and lovely.
A few very minor nit-picks: The magnetic closure is good enough that I never use the snaps. Therefore the snaps just hang there and are kind of ugly. I suggest making them optional when designing the bag. Also, there are two flaps inside each of the two front pockets such that each pocket has three compartments for a total of six different spots where I can put things. This seems like a good idea for organizing, but the reality is that I am constantly fishing around because I'm never sure which of the three pockets my phone and/or wallet have fallen into.