Giordano Miani – Verified Buyer
I've bought the bag for using it at work. The quality of the production is what I expected from a product "made in SF", also the size perfectly fits my need. At the beginning the feeling with the X-Pac (TM) material was not so good, but when I tested it under heavy rain, all the doubts I had disappeared, the material itself becomes better the more you use it. The customer service was EXCELLENT when I contacted it to have the discount on the first purchase on the store (when I received the coupon by email, I had already placed my order!) and also in giving to me the assistance I needed during the "travel" of my bag from USA to Italy. Just a suggestion, buy it with Deluxe Drop Pocket, it helps you to keep the inner space of the bag organized so everything is at the right place.
Kristin Leimgruber – Verified Buyer
I love love love my new bag--it fits a deceptively large amount of stuff, weighs almost nothing, and looks super cool (which is a given since I designed it myself). Even more awesome than the bag, however, was the customer service I received after new dark denim and summer sweatiness joined forces to turn the back of my yellow tweed bag into a dark blueish tweed bag. Despite this problem being 90% due to my own lack of foresight/ inability to refuse all things yellow, Angelina in customer service was amazing and offered to replace my custom bag with a new custom bag, no questions asked. I can't say enough good things about this company--the pride they have in their product and commitment to ensuring that people actually have something they can use is unparalleled. I will never buy a bag from anyone else ever again. Rickshaw rocks.
Leslie Kelsay – Verified Buyer
Almost can't believe I could order a custom bag on-line Saturday night and have it delivered to my house on Tuesday--yes, Tuesday!--morning. This medium bag is perfect for me for day trips into the city, weekend antique shows/fairs and airline travel. Light weight means it's really comfy when I'm not carrying a lot--roomy styling means it handles tablet, newspapers, pashmina, water bottle and travel flats when I need it to. Love the fabric options. What would make this bag perfect plus? A key leash inside the bag.