Super bag, high quality, great appearance. Just started with my 150000 miles of travel per year, but seems as if it will be a nice traveller. The only small down side is that I experienced the upper corners of the bag not wrapping over properly and rain was allowed inside the bag. This may have been due the stiffness of a new bag or operator error by not cinching the flap completely. I am a total,gear hound and travel with MacBook pro, iPad, iPod, external hdd, various adaptors and cords. All,of my gear fits with room to spare. The workmanship is excellent and the customer service is stellar.
Overall, I love my Commuter 2.0 Laptop Bag. I like lots of pockets and places to put stuff, in addition to a space for my Mac, and this bag has more than enough pockets to suit me.
The sleeve for the computer itself is quite secure and padded, and gentle on the surface of the computer.
I really love the magnetized bag flaps, which mean you don't have to manually lock the flap closed, or listen to annoying Velcro ripping.
My only wish is that the bag were a little lighter. It's not heavy, but it's not as lightweight as I think they could make it, if they tried harder.
Would I buy a Rickshaw again? Yes, no doubt. Their customer service is great, btw.
I had this bag built for me and I love it. The Commuter 2.1 has room for my laptop and iPad and the extra nonsense that has to be carried from time to time. It does all this without feeling like a lead weight on my shoulders. The strap distributes the weight so well that I can get to work without a sore back. I got my SJ Sharks color on the piping and it was just enough so that I don't look like a cartoon.
Ok so I thought I wrote a review but I got an email asking me to rate the bag and did not see the one I posted so I'll do it again.
Overall I really really love this bag but when it's all said and done I'll end up returning it just b/c it's smaller than the dimensions led me to think (I have a slightly smaller bag that I can fit just a bit more into) and it doesn't help that the product webpage states the dimensions are 11" H x 15.75" W x 4.75 D but customer service stated it was actually 10" H x 15.75" W x 4.75 D which while not a huge difference is still almost 10%.
I really love the attention to detail that Rickshaw has, it's has a few things missing I've taken for granted in other bags and a few "issues:
Trolley strap: basically so I can slip the bag over the handle of my carryon luggage).
Intrusion: I would also love to see the main storage compartment not "intrude" into the space for the laptop sleeve, makes it difficult to get your laptop in and out when you're carrying a near full load.
Hydration: The side mesh pockets tend to come loose if you bump/rub against anything.
Sleeve: The laptop sleeve is minimally protective (as compare to what other bags have) and doesn't seem to fit my 15" laptop (despite that it should based on dimensions).
I went for this since I thought this would be big enough and a great quality alternative to a Bedouin or Bagjack and if the size isn't a problem (and some of the issues i mentioned) this is a fantastic option. As it is I'm looking at the Checkpoint Flyer and the Mission Workshop bags.