Clay Cline – Verified Buyer
First off let me say that this 2 star rating is a specific rating of the bag that I received, and not of Rickshaw in general. In all my interactions with Rickshaw since my purchase, they have been attentive, responsive, courteous, and kind. Representatives have personally responded to my emails and tweets, and I very much appreciate their responsiveness. That said, I was disappointed in the bag that I received.
I ordered this Small Zero Messenger and was excited to use it to carry my iPad and a few other items on days when I didn't need to carry a larger bag. When the bag arrived, I was pleased with the no-waste shipper program, and the quality of the bag. However, the first thing that I noticed was how small the bag was! I immediately realized that it would not hold the items that I had hoped. In fact, it would scarcely hold more than just my iPad. I measured the bag to compare the measurements of my bag to those on the website, and found that of the four measurements listed on the website, the bag that I had received was different in 3 of these. In all three, my bag was smaller, in most cases by an inch or more. Needless to say, the bag that I received did not match the description online and was significantly smaller. I contacted Rickshaw and they were willing to return the bag, and send me a prepaid shipping label to do so.
After again looking at the bags online, I decided that even the Small Zero Bag at the stated dimensions would probably be too small, and so I will probably order a different bag, from Rickshaw- they handled my situation professionally, and I still like the product, I'd like to give them another try. However, if you are interested in purchasing a Small Zero Bag, be aware, the measurements listed on the site are incorrect. A representative told me that the dimensions of the bag should be: 9.25" H x 4.5' d x 11.25" w (bottom) x 12.75" w top. These dimensions are smaller than what is posted on the site, but still larger than the bag that I received. The size of the bag that I received also looked quite silly on me- i'm a 6' tall, 195lb male. I would suggest the small for only women or smaller men who are looking to carry only a few small personal items- it will not hold a traditional size file folder or legal pad.
That said, I will most likely be purchasing another (larger) Rickshaw bag. Either the iPad messenger or the medium messenger, and I hope to write a much more positive review, and I really like the company, the quality, and the service.
Thomas Bolt – Verified Buyer
Here's the letter I wrote to customer service in March (to which Rickshaw Bagworks never responded):
Dear Rickshaw Bagworks,
Your beautiful bag arrived recently (Small Zero Messenger Bag | X-Pac Black [Black / Black / Black]). I was hoping to have the smallest bag possible, and spent some time shopping to find one that would fit.
On the site the bag is described as being 10" x 14" x 6" on the outside, so I was disappointed to find that the 8.25" x 12.5" x .75" object I bought the bag to carry will not fit inside the bag!
Even given that the dimensions you quote are "outside" dimensions, the X-pac and lining together are not 1.5" thick, so the object should have fit.
Is this an off-size bag due to manufacturing variations? Is it possible to exchange it for a bag that will fit? What do you recommend I do?
Michael Romo – Verified Buyer
I was searching high and low for a decent bag to replace my small Timbuk2 messenger bag, very hard to do since I love that bag. I was just a little to big for my everyday use. I was looking for one that would force me to carry less on a day to day basis, and thats how I ended up with my Small Rickshaw zero bag! I first say these when they had a calibration with the dodo-case folks, Im really sad I missed out on that one :( but decided to buy one anyways. This bag has been GREAT, I have mine all black with blue on the inside, an organizer, and the strap pad. I usually have a moleskin and my kindle with its dodo-case in it at all times and there is a decent amount of room left for a water bottle or something of that size to fit comfortably in there. This bag is great in comparison to the Timbuk2, I was wanting something a little softer and not quite as stiff as a Timbuk2 bag. This was the perfect answer, the adjustable strap, plus strap pad works great for me when I overload it a bit, considering it feels better higher up on my back with the extra weight. Overall if your looking for a smaller bag for just the necessities of everyday this thing is great! Im a 6'2" guy and its not to small for me to carry around. hope this helps with your decision. I say buy it!
LC – Verified Buyer
Overall, I'm fairly happy with my bag. I like the slight modification that was made to its width and the overall dimensions.
Aside from the shipping costs, which to Canada was very high, I have to admit that I'm not particularly happy with the fabric I chose for the outside of the bag, which was the X-Pac sail cloth (black). I find it a bit lumpy and although I appreciate that it's waterproof, I prefer the soft feel of the cordura fabric inside my bag and would prefer it for the outside as well. If the cost to ship wasn't so high, I would consider sending it back to have it recovered in the normal cordura fabric.
I do really love the bag, though. It's a great product.