S Chennupati – Verified Buyer
Great customer service! I actually had to tweak my order a bit after getting some input from my girlfriend and all it took was a short email. Bag is great. The tweed isn't plush or soft, but has a more rough/rugged texture. Not what I expected, but definitely a pleasant surprise. This was my 2nd rickshaw bag purchase and I'm very happy with both.
Zhi Qiao – Verified Buyer
This is the only bag to have ever gotten me compliments from strangers. I love how I was able to create my own design. I can cram just about anything into it and it will fit, and the material is very easy to clean.
The only drawback is the strap can be a bit uncomfortable when the contents get heavy; there is no padding on the strap.
To all the people who say their bag hangs too low. Write to Rickshaw and they will send you a shortened strap for free. I bought Public's Large Zero Messenger when they launched their website. At 5'2', the bag's strap was too long when my bag wasn't packed full. The strap would slip off my shoulder and I felt myself constantly readjusting. I requested a strap shortened 2 inches and now the fit is almost right. Because of how you reattach the new strap, I would recommend requesting it be shortened 4 inches. Rickshaw, please test the strap size out on petite people when the bag is empty and the strap is adjusted to the shortest length. I'm glad I'm not the only reviewer who finds the strap too short. I love the capacity. I'm able to fit all my commute clothes. I love grocery shopping with it. Fits a gallon of milk and half a basket of groceries (full basket of groceries without the gallon of milk). Public's design with the main white body got pretty dirty, but that's what I get for picking a white bag. But the orange lining gets a lot of compliments and makes it easy to find stuff.