Marc Mitcham – Verified Buyer
Loving my Commuter 2.1 so far! It's a bit early to know how well it'll hold up, but so far it seems extremely durable and well-made, with amazing attention to detail. I think my favorite feature is the magnetic enclosure system, which eliminates the noisy velcro ripping sound that so many other bags have. And it keeps the top of the bag well in place, so I rarely have to use the clasps. Also, Rickshaw tells you orders take 2 weeks to fill or whatever, but mine took not even a week, so I was extremely pleased at the speed of service.
I have two "complaints" that are really more just "would like to haves", and they are a) mesh pocket on the outside for a water bottle, and b) it'd be nice if the little front strap was included (it's sold separately under "accessories".) On the first "complaint", I can't get too upset, since I knew the feature was missing. On the second, I had it in my head that the strap was included, and was disappointed when it wasn't...but it was $5 and Rickshaw got it out to me in just a couple of days, so it was no biggie. But given how cheap the strap is, it would seem easy to just include with every bag. At the very least, I'd suggest the website have an "accessories" list on the order page so it's more obvious that the strap needs to be purchased separately. Frankly though, that this is my biggest complaint says a lot about how great my experience with Rickshaw has been, so I won't hesitate to spend more money with them in the future.
Ryan – Verified Buyer
A solid bag with great build quality. Its spacious and well designed. Expensive is probably the biggest knock on this product.
Theron Seitz – Verified Buyer
This is actually the second Commuter 2.0 bag that I've purchased. The first was through a LivingSocial deal, for which I had to drive to the factory. The woman at the store was friendly and helpful, and it was cool to visit the place where my bag had been made. I purchased this bag for work, and it's been great. I can haul two laptops, an iPad, two cell phones, a few folders, a few pads of paper, and still have a bit of room to spare. The quick-release on the strap is a very thoughtful touch. I also bought a brightly-colored, corduroy iPad sleeve, which I really like.
I liked my bag so much that when I found out that a good friend was expecting a baby, I knew that a customized Commuter 2.0 would be a perfect gift for use as a diaper bag. The bags are so well-made that I'm pretty sure that they'll be able to use the bag as a laptop bag after the little one is out of diapers. I couldn't find the diaper bag insert on the site when I went to purchase the bag. I received a prompt, courteous reply from Rickshaw, and they even pointed out a discount code that I didn't know about!
A coworker noticed my bag, and has since purchased one for herself. She's also very happy with her purchase. I look forward to buying another Rickshaw bag in the near-future.