David Breitbarth – Verified Buyer
Had a Timbuk2 bag for 7 years. The Commuter 2.1, a definite upgrade. Some of the best customer service I've seen, too. Happy man.
Jason Rittel – Verified Buyer
I couldn't be happier; this is an excellent bag and I actually look forward to using it!
R Baker – Verified Buyer
Love that the bag stays open, stands by itself and the magnetic closure. It's a bit big. Wish it had Velcro on front inside so that adjustable dividers could be used (like a photo bag). This is my first messenger bag, so I'm not loving the one asymmetric handle (I use bag as a briefcase). Vinyl interior & exterior bottom are great. Overall I am very pleased with it. Very well built and finish is terrific.
Marc Mitcham – Verified Buyer
Loving my Commuter 2.1 so far! It's a bit early to know how well it'll hold up, but so far it seems extremely durable and well-made, with amazing attention to detail. I think my favorite feature is the magnetic enclosure system, which eliminates the noisy velcro ripping sound that so many other bags have. And it keeps the top of the bag well in place, so I rarely have to use the clasps. Also, Rickshaw tells you orders take 2 weeks to fill or whatever, but mine took not even a week, so I was extremely pleased at the speed of service.
I have two "complaints" that are really more just "would like to haves", and they are a) mesh pocket on the outside for a water bottle, and b) it'd be nice if the little front strap was included (it's sold separately under "accessories".) On the first "complaint", I can't get too upset, since I knew the feature was missing. On the second, I had it in my head that the strap was included, and was disappointed when it wasn't...but it was $5 and Rickshaw got it out to me in just a couple of days, so it was no biggie. But given how cheap the strap is, it would seem easy to just include with every bag. At the very least, I'd suggest the website have an "accessories" list on the order page so it's more obvious that the strap needs to be purchased separately. Frankly though, that this is my biggest complaint says a lot about how great my experience with Rickshaw has been, so I won't hesitate to spend more money with them in the future.