Love this bag! Colors are amazing and I get compliments all the time. The turnaround time for the custom order was super quick and the construction is great. Looking forward to many good years with this bag.
I love that the bag is made in SF and, obviously, a lot of thought goes into production. The standard bag, though, should contain more pockets and a key holder. It is not a user-friendly bag. It is difficult to find items that have sunk to the bottom of the bag. Compartments, pockets, or hooks would help. Make the basic, start-up version of the bag better.
I love my new bag! The adjustable strap is very convenient for taking the bag off and putting back on. I designed my own custom colors, so even though Rickshaw bags are popular on the SF bike lanes, my bag is still all mine. Rickshaw has excellent customer service and quality products.
Support locally made products!
I was really excited to get my bag after seeing a deal for it on fab.com, as the regular price for the bags are really expensive. However, after finally ordering the bag, it took a week for my tracking number to get emailed to me, as they actually forgot about my order. Extremely turned off, I didn't even bother caring anymore about the bag, as I was really hyped up to get it, only to be forgotten and neglected as a customer. For a local company, there is terrible customer service.
Regardless, once the bag came, I was ecstatic, mainly because my order wasn't lost. However once actually transferring things from my backpack to my Rickshaw bag, I realized that there really isn't that much space. Another thing was that there aren't really any pockets; they cost extra for me to buy, and I didn't, which made the bag almost unusable. I had to put my Macbook air in between two heavy books and I'm not sure how protected that is. Another thing is that the bag gets really bulky and uncomfortable once I actually put things in it. The only time I enjoyed using the bag was when all I had in it was my Bike U-lock, and an extra shirt. But for daily use, this bag is not very effective.
I really wish that I could change the color of the strap as well, as the black with the rest of the colors doesn't work out. I don't think I'll get another Rickshaw Bag, as it's highly mediocre for the cost, and is not as customizable as other custom bag sites online.
Sorry, just telling it how it is. Never buying another Rickshaw again.
Love my bag! They were even happy to add a waterproof panel when I asked about waterproofing. (Great for those of us in the rainy NW!) Love the color choices, and have not regretted them. The drop pocket is definitely worth it, and the velcro has meant I could put other things in there too (I have sometimes stuck my bike gloves to the velcro).
I like that I can take the laptop sleeve out when I'm not bringing my laptop. I can fit more than enough stuff in for a day's work, including a change of clothes for bike commuting and a lunch pail from home.
Best part is that the front pockets are just the right size for my Kryptonite U-lock. I keep my lock and cables, lights, and multitool permanently in 1 pocket.
It made for an excellent and secure carryon for my last flight. (I took out my locks and put my tickets in those front pockets).
The one thing I wish is that I could shift my crossbody strap to wear over either shoulder.