Judi Chimits – Verified Buyer
I bought this bag to replace a Timbuk2 bag that was two years old. Someone recommended Rickshaw and I decided to give it a try. I absolutely love this bag! It is light weight and easy to carry. The fabric is very high quality and the fabric choices were great.
I also love the way I was able to select the items inside the bag that I wanted (the laptop case, larger pen case/zippered pouch, custom iPhone case). The website was super-easy to use and I was able to see what my bag would look like when I ordered.
There were so many fabric choices that I didn't see them all when I placed my order. A day later I saw a fabric that I *had* to have. I called in and the rep was super accommodating and was able to switch my order for me. She even helped me pick out an attachable case for my iPhone. The customer service I received was excellent.
The shape of the bag is unique. I especially appreciate the "flaps" to where the straps are attached. Basically, they act as "wings" that allow me to carry the case with the opening panel out or in. The shape of the bag itself does, sometimes, cause the closing flap to "pucker" when carrying it but that doesn't bother me in the least.
If you are going to carry a laptop in the case, I highly recommend that you purchase the shoulder cushion for the strap. While the strap is soft, it does really help to have the softer pad that prevents slipping.
Berlinda Stills – Verified Buyer
The strap is uncomfortable when hoisted on my back. The Velcro catches on clothing.
Cynthia Romaine – Verified Buyer
an outside zipped pocket might be nice for easy access
overall, so many comments and I was also sure to stress that it was customizable and made in the USA!