Frequently Asked Questions

HOW TO REACH US
Our Customer Service team is at your service Monday through Friday, 9 am to 6 pm PST and can assist with any product inquiries. We can be reached by mail, phone, fax, email, or in-person at our factory. Here's our contact info...

Rickshaw Bagworks, Inc.
904 22nd Street
San Francisco, California 94107

Phone: 415.904.8368
Fax: 415.904.8374

MUNI: T-Line, 20th Street stop (4-block walk)
CalTrain: 22nd Street station (2-block walk)
Map: Map To Rickshaw

Customer Service: customerservice@rickshawbags.com

Repairs and Returns: returns@rickshawbags.com
Press: pr@rickshawbags.com

REPAIRS
Believe it or not, we repair our own bags right here in our San Francisco workshop. If your beloved bag has suffered damage in an accident, or is wearing thin from years of use, our expert bagsmiths are here to help. We can mend tears, patch worn spots and replace broken hardware – generally at a nominal cost for time and materials. If you’re in the neighborhood, just drop on by and we’ll take a look. Otherwise, call us at (415) 904-8368, or email us at returns@rickshawbags.com, to make arrangements.

Please ship repairs to:

Rickshaw Bagworks
Attn: Repairs
904 22nd Street
San Francisco, CA 94107

RETURNS
We want you to be completely satisfied with your Rickshaw purchase. If you’re not, please return the product to the store where you made your original purchase. Refunds can be made up to 30 days from original purchase date. After 30 days you can receive an exchange or store credit. If you purchased the product directly from us, please first call us at (415) 904-8368, or email us at returns@rickshawbags.com to alert us before returning the product – or drop by our San Francisco headquarters. 

Please ship returns to:

Rickshaw Bagworks, Inc.
Attn: Returns
904 22nd Street
San Francisco, CA 94107

 

Please note, we're happy to help our international customers make returns, however Rickshaw is not responsible for return shipping costs on international shipments. 

 

COMMENTS, SUGGESTIONS, COMPLAINTS & KUDOS
We love what we do, and we love to hear from our customers and prospective customers. We welcome comments, suggestions, complaints and kudos. If you have something to say about our current products or services, our web site or one of our retail partners, please don’t hesitate to contact us directly by mail, telephone or email – or drop by our San Francisco headquarters. Please let us know if you spot any spelling or grammar errors on our web site – we hate those! We especially enjoy receiving kudos from our customers, so don’t hold back on those, but we also need to know if something is not to your liking. We welcome constructive criticism, and we will honor your correspondence with a prompt response.

 

PRODUCT SUGGESTIONS
We welcome suggestions for product improvements – no matter how small. Really! The collective experience of people using our products everyday provides all kinds of insights for making our products better, and adapting to ever-changing technologies and lifestyles. Product design involves many cost-benefit trade-offs, and sometimes we omit features that appeal to only a few people. On the other hand, we often design specialized accessories for niche opportunities – so you never know. If you have an idea, please send us an email, and we'll respond promptly.

NEW PRODUCT IDEAS
We sometimes receive inquiries from product designers and inventors who want us to consider their ideas for sale or royalties. We respect entrepreneurial initiative and creative spirit, and sometimes a truly great idea comes along that’s appropriate for our product line and our market. If you have an idea you want us to consider, please be advised that we do not sign confidentiality agreements before reviewing such proposals. That’s because we’ve been in this business for a long time, and have seen many ideas come and go. Very often seemingly unique ideas have been tried before, unbeknownst to people new to this industry. We also have an active product development effort of our own, and sometimes that great idea is something we’re already working on. That being said, rest assured, we do not steal ideas. If you want us to consider your idea, and are willing to describe it in sufficient detail that we may evaluate it, or already have a patent pending, please contact us via email in advance.

If you were one of the lucky Rickshaw customers to receive your goods in our Round Trip Shipper, here's what you need to do to complete the circle:

 

ROUND TRIP SHIPPER
In your Round Trip Shipper you should have received a laminated instruction card and a return postage label.

Put the laminated instruction card back in the empty package, and place the label over the FedEx label that is on the outside of the package. Zip the package closed and drop the whole thing back in your nearest mail box to send back to Rickshaw's headquarters.

The instruction card is also a tracker to see how many times each package comes back and forth from the customer to Rickshaw....each time saving us one more cardboard box! We hope that you will return it back to us to be used for the next customer.

If you have any questions, feel free to contact us at customerservice@rickshawbags.com

Thanks for helping us reduce our waste!

 

Rickshaw bags is delighted to ship our products anywhere in the world! We offer an easy way to estimate your shipping on the payment page to make sure you know what our shipping fee will be.
Please note that Rickshaw Bags is NOT responsible for any international tariffs or additional customs duties imposed by the destination country. On occasion, some countries charge an additional customs tax based on the declared value of the item being shipped; this is outside of our control. If you have any specific questions please email us customerservice@rickshawbags.com We look forward to hearing from you!

 

RICKSHAW WARRANTY "NO REASONABLE REQUEST DENIED"
We have a very simple warranty policy: No reasonable request denied. If you’re not happy with us, we’re not happy. We stand by our products, and treat all of our customers with equal respect. If you’re unhappy with your Rickshaw product – if you believe it has failed to provide the value you expected – no matter how long you’ve owned it – we will repair it or replace it – whichever option you prefer. If you need to reach us to discuss a product-related issue, please call us at (415) 904-8368, or email us at customerservice@rickshawbags.com – or drop by our San Francisco headquarters.

 

PRIVACY, SECURITY AND TERMS OF USE
Note: The lawyers say we need this stuff, so here it is, in gory detail. It’s actually important and serious, and we don’t take it lightly at all, but there’s nothing especially friendly or personal about it – just so you know we know. We realize most people won’t make it past this sentence anyway, and we’re not the least bit offended. If you want to read on, have at it…

PRIVACY POLICY
At www.rickshawbags.com, We take the security of your personal information very seriously.

We don't sell, share, trade or rent any of your personal information with any third party marketers – no exceptions.

We use various security measures to protect the security and confidentiality of your personal information.
When you shop with www.rickshawbags.com, we need to collect a certain amount of information about you to facilitate your shopping experience. To inform you how we use that information and how we keep it secure, we've answered the most frequently asked questions below.

If you have other questions or concerns, please e-mail us at customerservice@rickshawbags.com, or by mail, telephone or in-person. For up-to-date contact information, please refer to the “How to Reach Us” section under the “Customer Service” heading on the “FAQ’S” page of www.rickshawbags.com.

What information do we collect?
When you order from our website, we need to know information such as your name, e-mail address, shipping address and phone number, billing address and phone number, and credit card number so we can process and fill your order, track your shipment, and contact you if we have any questions.

When you visit our website, our web hosting company tracks such data as page hits, unique visitors, links that bring people to our site, pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site. This information is anonymous – meaning we cannot identify you personally – unless you identify yourself, for example, by making a purchase or by creating an account.

Now and then, we may conduct surveys, run contests or other promotions. If you choose to participate in one of our surveys or contests, we may ask for personal information such as your shopping habits, e-mail address and other information so we can run the promotion and notify winners.

When you send us a request, such as to our customer service department, or inquire about career opportunities, we may ask you to identify yourself by name or e-mail address in order to send you a response, if appropriate.

How do we use the information?
When you place an order on our website, we use your information to process and fill your order. We may send you an e-mail to confirm or to update you on your order. We may also need to contact you by regular mail, e-mail or phone if we have any questions about your order.

When you order, create an account, complete a survey or participate in a contest or promotion on our website, we'll use the information to send e-mail or regular mail to you about our products, services or other contests and promotions you might be interested in, unless you indicate that you do not wish to receive such mail.

We may also use the information to personalize your shopping experience by using your product interests, shopping patterns and historical purchase information to recommend other products, services or promotions that we believe might interest you, including those of other companies. We may also notify you of changes to the website.

We maintain the information that you provide us, along with a record of your purchases, in a database. To best serve you, we may combine this information with data that is publicly available and data that we collect in our own stores, at our marketing events, or receive from other business partners and/or reputable sources whose policies meet the Direct Marketing Association's privacy standards.
Also, we may, from time to time, review your information and information of other customers to help us analyze trends, purchasing patterns and preferences, and demographics.

Do we share your information with third parties?
We won't sell, share, trade or rent any of your personal information with any third party marketers – no exceptions. We share your information only with our trusted third party service providers who manage our website infrastructure. These third parties provide specific services to assure our web site is reliable and secure, and to provide web traffic analytics, manage our shopping cart and process credit card transactions. These third parties are not authorized to discuss, disclose or make any use of your personal information except as necessary to provide such services.

WE DO NOT SHARE YOUR PERSONAL INFORMATION WITH ANY OTHER THIRD PARTIES. If we think there is a third-party product or service you might be interested in, we will inform you ourselves.

If you select an alternative payment process (such as Paypal, Google Checkout or Bill Me Later), you provide the personal and financial information needed to process your application or purchase directly to each provider. The companies that administer these programs are independent of Rickshaw Bagworks and have their own privacy and security policies. We encourage you to learn more about their policies.

We or our third party service providers may disclose specific individual information only if we or they reasonably believe that it's necessary to comply with applicable laws or regulations or to protect the interests of Rickshaw Bagworks, our business partners, affiliates or guests, or the interests of our third party service providers.

How can you Unsubscribe or change your information?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from Rickshaw Bagworks or would like to update or change your personal information or preferences, please follow the instructions below.

Registration Information, Preferences, and E-mail: To modify or delete the information you have provided during registration, please login and update your profile.
To unsubscribe from an e-mail, please follow the instructions in any e-mail you receive. You can also send us an “unsubscribe” request by e-mail to customerservice@rickshawbags.com. Please be sure to include your first and last name and account e-mail address in your request.

Please note that your request to be removed from our e-mail list might take up to ten (10) business days to become effective. Even if you're removed from our list, if you order online, we will still send you an e-mail to confirm your order and may need to contact you by phone, e-mail or regular mail if we have questions about your order.

How do we protect the privacy of children?
We do not sell or ship any items ordered through this website directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to us.

Consent
By using our website, you are agreeing to let us collect and use your information as we describe in this Privacy Policy and Security Policy. If we change our policies, we will post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.


SECURITY POLICY
At Rickshaw Bagworks, we know that keeping your credit card information secure is vital. We use Secure Socket Layer (SSL) 128bit encryption technology to protect your online information.

How do we make sure information is secure?
We use the latest encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.

Certain browsers will not allow communication through secure servers. If this is the case, you won't be able to place an order online.

Federal law states that your credit card company can't hold you liable for more than $50 of fraudulent charges. If your credit card number is ever used without your permission as a direct result of ordering on our website, we will reimburse you for the entire liability not covered by your credit card company, up to $50. Remember: never give your credit card or personal information in an email – email messages are not secure.

To check the security of your computer, look at the lower left-hand corner of your browser window if you are using Netscape, or the lower right-hand corner of your browser window if you are using Internet Explorer. If you see an unbroken key or a closed lock, then the encryption technology is active and the server is secure. You can also check by looking at the URL line of your browser; when you access a secure server, the initial characters of the site address will be "https."

What if you link to another site?
Our website may provide links to other websites that are not under our control. Neither we nor the third party service providers who manage our website are responsible for these linked websites, their content or for the actions of the providers of such sites. We recommend that you review the privacy and security policies and terms of use for any websites you use.

Do I have to turn the security feature on when I want to shop?
The security features are automatic, and always on. You don't have to do anything but shop. Clicking "Shopping Cart" or “Check Out” on any page is all it takes to get started in our secure checkout process.

How do I know if I'm connected when I start ordering?
Once you've clicked the "Continue Checkout" button, your browser looks for a digital certificate to confirm that it's communicating with rickshawbags.com. Once a positive ID is made, your order will continue securely.

Are all the pages on rickshawbags.com secure?
Most of the pages on our website provide information about Rickshaw Bagworks and our products. We make this information available freely and there's no reason for these pages to be "secure." The pages that we make secure are the ones on which you actually make the purchase, such as when managing your account, checking your order status, or within the "Checkout" area. For example, the entire checkout process, from initial entry to final confirmation, is completely secure.

Is my information secure when it's transmitted across the Internet?
All of your information is encrypted before it's transmitted across the Internet, then decoded only after it arrives at our secure servers.

Consent
By using our website, you are agreeing to let us collect and use your information as we describe in this Privacy Policy and Security Policy. If we change our policies, we will post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.


TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.

1. Products, Content and Specifications. All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.

2. Shipping Limitations. When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

3. Accuracy of Information. We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site. For example, products included on the Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

4. Use of this Web Site. The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by, Rickshaw Bagworks and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

5. Trademarks. Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of Rickshaw Bagworks and/or our affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without our written permission or the written permission of such third party owner.

6. Linking to this Web Site. Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Running or displaying this Web Site or any material displayed on this Web Site in frames or through similar means on another Web site without our prior written permission is prohibited. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations.

7. Third Party Links. From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.

8. Inappropriate Material. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we reasonably determine that you have violated or are likely to violate the foregoing prohibitions, we may take any action we reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Web Site of the related materials. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

9. User Information. Other than personally identifiable information, which is subject to this Web Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. We, each of our affiliates and/or our designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

10. DISCLAIMERS. YOUR USE OF THIS WEB SITE IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER WE NOR ANY OF OUR AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THIS WEB SITE. THE MATERIALS AND SERVICES ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, AND NEITHER WE NOR ANY OF THEIR AFFILIATES MAKE ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEB SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

11. LIMITATIONS OF LIABILITY. We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site. IN NO EVENT WILL WE, OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, PARENT CORPORATIONS, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH WEB SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

IN THE EVENT OF ANY PROBLEM WITH THIS WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEB SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE.

12. Revisions to these Terms and Conditions. We may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Web Site.

13. Choice of Law and Jurisdiction. These Terms and Conditions supersede any other agreement between you and us to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any principles of conflicts of laws. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

14. Termination. You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.

15. Additional Assistance. If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, please contact us directly. Please refer to the "How To Reach Us" link under the Customer Service heading on our FAQ'S page of our web site, www.rickshawbags.com.

WHOLESALE & RETAIL SALES OPPORTUNITIES

Rickshaw is looking for independent specialty retailers to represent our brand. If you're interested in becoming one of our select retailers, please contact us directly at sales@rickshawbags.com

We get variations of this question a lot. It’s a reasonable question, as there are indeed quite a few “messenger bag companies” to choose from, and just about every bag company in the world has their own interpretation of a “messenger bag” – with an infinite variety of features, fabrics and styles.

To focus only on the product misses the bigger context of why people choose one brand over another. Companies have personalities, just like individual people. “Personality” permeates everything we make and everything we do. The personality of our company begins with the collection of people that comprise Rickshaw Bagworks. We’re a small group of hard-working, fun-loving bag geeks. We’re passionate about designing bags, sewing bags, selling bags, and engaging with our customers who use our bags. We like to think the personality of our company – the collective personality of our people – infuses our product with a certain intangible, but essential “life force” – a “soul”, if you will. Marketing pros call it something like “brand essence”. Whatever it is, we’ve all experienced something beyond the tangible when we interact with our favorite products. We strive to create that special “something” in Rickshaw products.

Okay, let’s move beyond the metaphysical. Fact is, not only do we love what we do, but we’ve got some serious experience in the bag business. Collectively, we’ve been designing and manufacturing messenger bags for many, many years. We take pride in “engineering” our bags – with as much concern for function and structural integrity as for style.

Rickshaw bags are designed to satisfy both the left and right sides of our brain. There are numerous subtle details, and a few clever innovations, that distinguish the design, material selection and construction of Rickshaw bags from others. Some of these will be obvious when you see, touch and explore your first Rickshaw bag. Others will reveal themselves as your use your bag everyday, day after day, for years to come.

Beyond bags and the business of bags, we are also passionate about making a difference in the world. We’re a small, independent company, with a strong sense of moral obligation to contribute to the greater good. Our mantra is "Change For Good". We do this ourselves by contributing our time, expertise, products and money to causes that resonate with us on a personal level. Over the years, we’ve found that the “bag business” can be a rich platform for community service. We’ve already been involved in a number of significant charitable projects, including making book bags for low-income children, support for bicycle advocacy in San Francisco and fundraising for infant health education for new parents. These projects remind us constantly of things that are far more important in life than simply making and selling bags.

So, what’s different about Rickshaw is our unique blend of people, passion, personality, product details and principles – it’s as simple, and as complex, as that.

There are some great brands and some great bags out there. You may already own some of them. We hope your next bag will be a Rickshaw bag.

First of all, thanks for being a Rickshaw customer! We respect your privacy and maintain a secure database. We keep your name and contact info on file if you have ordered with us or have joined our mailing list, but we do not share our lists or your info with any third party marketers – no exceptions.

Furthermore, we permanently delete your credit card info after your order is processed and payment received. Rickshaw will only use your contact info to update you on your order status, or send you our newsletter. You may request removal from our mailing list at any time.

For details of our Privacy Policy, Security Policy and Terms and Conditions please refer to the "Privacy, Security and Terms of Use" link under the "Warranty and Legal Stuff" heading on the FAQ'S page of our web site.

 

You can customize the Commuter which includes the front panel and the binding or piping that runs along the front flap. The body of the bag cannot be customized; the body of the commuter is a chassis, and only comes in black.

You can also customize the Zero messenger bag which includes the inside of the bag, the outside of the bag and the binding or piping on the bag.

Everything is made to order, and the average wait time is 7-10 days based on the number of orders ahead of yours. Once the unit is actively in production the Commuter bag takes about 30 minutes to complete, while the Zero takes about an hour and a half. For the Commuter you will need a rectangle of fabric that is at least 15"x19". For a Small Zero: at least 15" x 46", a Medium Zero: 20" x 51", and a Large Zero: 23"x 60".

Please call ahead or send an email to customerservice@rickshawbags.com and we’ll provide you with design guidelines. There is no additional cost for customizing a bag with your own fabric but you will have to cover the cost of shipping the fabric to us.

MADE IN SAN FRANCISCO
Rickshaw operates its own manufacturing facility at our San Francisco headquarters. We make many of our products from scratch right here in SF. Come see for yourself! We welcome visitors to our factory. Individuals can drop by without an appointment. If you would like to bring a group, please make arrangements with us in advance.

ASSEMBLED IN SAN FRANCISCO
Some of our products are assembled-to-order in SF from a combination of sub-assemblies made by our manufacturing partner in China (see below) and fabric we cut here in SF.

MADE IN CHINA
Certain sub-assemblies, and some of our finished products are made by our manufacturing partner in China. We work directly with our Chinese partner – we do not work through an agent or third-party representative – and we visit the factory frequently and maintain nearly constant contact. We are well aware of the controversy relating to off-shoring in general, and manufacturing in China in particular. We like to think we have a realistic, practical and balanced approach to providing our customers with great products at reasonable prices – and doing so in a responsible and ethical manner.

Manufacturing in China is not just about “cheap labor” – though that was the primary motive in the early days of the off-shoring movement. Over the past ten years, the Shenzhen province in southern China has become the international hub for “soft goods” (including bags) and footwear manufacturing. What Silicon Valley is to high-tech, and Detroit is to automobiles, Shenzhen is to bags and shoes. As a result, that’s where the expertise, equipment, technology, manufacturing capacity and all the related suppliers are clustered. Furthermore, a natural cross-pollination of technology between the soft goods and footwear industries has benefited innovation in both categories.

Manufacturing complex cut-and-sew assemblies is done most efficiently and cost-effectively in Shenzhen. In fact, some of the highest quality cut-and-sew products in the world come from the best factories in Shenzhen, when combined with great product design and high quality materials. Luxury brands such as Coach, and even some of the classic French brands, manufacture their high-end products in these factories.

We have a “best of both worlds” approach: we make the complex, labor intensive subassemblies in China, and perform final assembly and customization in San Francisco. This strategy affords us certain operational advantages, and results in the best value for our customers.

We welcome your comments and questions about our manufacturing operations. The best way to reach us is to send an email to customerservice@rickshawbags.com, and we’ll respond promptly.

PASSION. CRAFT. QUALITY.
Tucked away in your Rickshaw bag you’ll find a tag with our special heart symbol, the Rickshaw “PCQ Tattoo”. This little graphic gem represents three things that are near and dear to all of us here at Rickshaw – Passion, Craft and Quality.

The heart represents our PASSION for bags, bikes and our home city of San Francisco. The silver needle and gold thread represent love for the age-old CRAFT of making bags by hand. The five stars represent our dedication to the highest standards of QUALITY. The five stars also honor the constellation of our stakeholders – Customers, Employees, Business Partners, Investors and Community – and our commitment to treat each with respect and compassion.

The Rickshaw PCQ Tattoo is just a little reminder of some of the important intangible qualities that accompany our physical products.

The waterproof X-Pac™ material is our toughest fabric, and the perfect bag for those of you in wet-weather climates. X-Pac™ is a special high-performance sailcloth for ocean-going racing boats manufactured by Dimension-Polyant in Connecticut. This high-tech laminate is lightweight, abrasion resistant and waterproof. A special internal layer of tensile strands gives the fabric a distinctive diamond pattern. Because this is a premium fabric and more expensive by the yard than other fabrics we use, we have to charge a higher price. Trust us, the fabric is so cool it's worth it.

The Zero cross-strap has a loop on one end, a hook on the other and a quick-release buckle in the center. You attach the loop end of the cross-strap on one end of the bag's shoulder strap and the J-clip hooks onto the black D-ring on the opposite side of the bag. Adjust accordingly so the bag fits snug against your back.

To watch a demonstration video, click here:

The Commuter cross-strap features two J-Clips on each end and a quick release buckle in the middle. Simply attach the J-clip of the cross strap to the metal D-ring on the bag. Slide the bag over your shoulder and pull the other end of the cross-strap across the body and attach to the opposite D-ring on the side of the bag. Now it should feel secure against your back.

Our Deluxe Comfort Strap Pad features grip padding to keep it in place on your shoulder. A quick-cam allows for easy adjusting when on the go. The strap attaches to the side d-rings on the bag.

Do you cringe every time you hear the Velcro rip when someone opens their messenger bag? Does the hook of the Velcro get caught on your cashmere sweater? The 'silencers' that we've strategically placed on the inside flap of our bags are designed to save you those pains. These two removable strips contain magnets and attach to the Velcro hook to keep your bag quiet. When you've stuffed your bag to the max and need the secure Velcro, simply remove them and stash away in a pocket. Each silencer says "SHHH" and "RRRRIP" to really get the point across.

Our rear zip pocket features designated pockets for highlighters, pens, a camera, cell phone or other digital gadgets. Two additional pockets hold both the regular Moleskine notebook and the small city notebook. It's also a great place to stash files and/or a newspaper when traveling.